A user by the name EricLongBeach, from California claims that his loan process took four months and that Guild Mortgage allegedly moved him from program to program, always re-starting his place in the process. After complaining, a Guild manager promised the refunding of his appraisal fee, but after the manager quit, the company refused to respect the promise made by the manager. See the full text below:
"The entire process took 4 months, thank goodness this was not a purchase because I would have lost the house and probably my deposit. At first they put me into one program and all was fine, but then they moved me to a different program. Instead of moving my loan to the front of the line because I already waited a few weeks, they moved me to the back and I had to wait a few more weeks. We went back and forth for a couple months and finally the manager promised to refund my appraisal fee as a consolation. After they closed the manager quit and now they will not respect they deal he made. It is not a large amount of money, but it is the principle and if they cannot follow through on a promise, then I am not sure i would trust them again."
A person with the username "investor" from Boise, Idaho states that they have used Guild Mortgage in the past, I'm assuming with a positive enough experience for them to warrant doing business with them again, but that their latest experience was not a good one. This user claims that Guild was unable to adequately understand their unique investment property position, causing Guild Mortgage to lose their business to a company which has a wider breadth of capabilities given this user's position. They did say that Guild Mortgage was good for a "first time buyer".
"We have used Guild Mortgage in the past, but this time they pulled the rug out on us. At first they gave us a good rating to use on a hud house bid. Then pulled the offer when they could not understand why we took a loss on our rental properties for tax purposes. now they want all new information, and it all has to show on our taxes. (our taxes are done) We are now looking for other lenders that understand investment property. Good for the first time buyer, but don't make it to involved, they don't understand profit & loss statements."