The posts start on December 2009 and one of the very first is from a woman in Corona, CA the day before Christmas, obviously having nowhere else to turn but Consumer Affairs instead of enjoying time in her home with family.
Complaint after complaint lists the same issues: not being called back, not being easy to work with, poor customer service, costing people money, time, loans and in some cases - their homes.
In some cases, Guild Mortgage is claiming to help with loan modifications on people who can not afford their payments, and they are simply modifying it to be an increase in payment, missed payments being applied to the end of the loan, and extraordinarily high interest rates:
Last week on July 13th 2010, we've got a letter from them stating that our modification had been approved. I continued reading the letter and I noticed that instead of our payment going down, it had gone up from $2608 it went to $2702. They did not lower our interest nor our payment. We are behind in our payments about eight months so they added all that past due to the end of our loan and that's why our payment had gone up. Not only that but our interest would be variable at a 6.125. Of course we are not signing any documents accepting that crazy modification.
Now, due to our house is closer to a foreclosure, we really don't know what to do now or where to seek for help. I have two kids, a 9-year-old and a 3-year-old and just to think that we could lose our house stresses me out and stresses my wife out, too. We don't want to lose our house but if we have no other option or help, it seems like we will lose our house.And as Will in Lancaster, PA wrote about recently, they are known for postponing closing and costing people on both sides of real estate transactions time and money:
My wife and I are selling our home and the buyer went to Guild get the loan. Well a month now after the Original close date past, they postponed the closing three times and then ended up not issuing the loan and the buyer is now going to our lender for the loan. They are very unprofessional and unorganized. They basically have held up three properties from sale and four families from their respective homes.
With 43 complaints about Guild Mortgage on one of the most trusted consumer opinion sites in the world, these issues are not isolated incidents, but instead - are indicative of a company who does not care about the satisfaction of customers, much less repeat business.