User Janna K described a positive experience with an employee named Kyle, saying:
"Kyle was very easy to communicate with, and made himself available to work around my schedule. He was very personable, and was great about explaining things to me when I did not understand. I am a first time home buyer, so the process was intimidating at first, but Kyle made things much more comfortable."However, two of the three remaining reviews mention Cristie Stapp, a Guild Mortgage Company broker.
User Katie H, from Seattle claims that Cristie Stapp suggested that she fake a disability in order to expedite the completion of her mortgage deal:
"Cristie was awful and suggested I fake a disability to finish my deal, when I transferred to Kim she went out of town and let my file go to underwriting with incorrect info and got me denied for the loan they'd pre-approved me for.An anonymous user wrote:
I wasted so much time and money working with them and lost out on two homes."
"As a realtor I had a horrible experience with the lender Cristie Stapp. I was representing the buyer and as a result of her lack of follow through, total lack of communication or attention to the timeline or details the buyer ended up not getting the house! She never answers the phone."
I did some more research into Cristie Stapp and found that on Redfin, she had decent reviews and there was one review on wallethub, but the same complaint was evident on both sites, citing lack of communication which caused the borrowers distress.
Guild Mortgage's top complaint is their poor communication skills which seems to flow from corporate all the way down to individual brokers.