Some of the issues mentioned include selling new loans (after lying about it) like Anna W discusses:
"At least, we thought, it's unlikely they will sell off our loan as some other reviews had mentioned. After all, when we voiced that concern, their rep explicitly told us not to worry about that, because they "typically don't sell [our] type of loan." Too bad he was full of hot air, because a couple of weeks after closing (and only ONE day after we move into our new home), we get a notice that our mortgage has been sold to another bank. I get that these things happen, but after the rep's overtures, to have it happen within DAYS just reaffirms to me that to some extent, we've been had."
James K had the interest rate changed with no notification and an attempted slide of the hand on the closing paperwork.
"Why? They changed the interest rate on us at the last second. Now, this happens all the time and is somewhat expected. If the agent had simply said something then fair enough, we could accept it as part of the game. However, NOTHING was ever said. The documents simply had the new rate the day before we needed to close. We were already extending since Guild's underwriters took far too long to approve."
The user Mike C had an experience which cost him money with his escrow account, followed by a sentiment echoed across the board of not being able to get ahold of Guild Mortgage customer service people when he needed it.
"This for overall guild, not this office, they messed up my escrow account when re fi and money lost without records, called many times and no one could help and keep transferring to different numbers"
If you are considering using Guild Mortgage for your Bellevue, WA home, I would encourage you to look at their yelp page and check for the latest updated reviews and make sure you know what you are getting into with them.
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